Testimonials
My whole family sees Dr. Lu. He is great with my kids. Also, great with me, as I usually hate going to the dentist, due to previous experience. Also love the rest of the staff!
I normally wouldn’t think of the dentist office as a family-like atmosphere, but that’s what it feels like here! I’ve been coming here for a couple years and during each visit, every part of it goes smoothly. The staff seem to work really well together and it makes for a very comfortable, friendly, and personalized experience. I never end up waiting to be seen as they are always on-time with my scheduled appointments. They also never push for any treatments on me even though I do trust the dentist’s recommendation. At this clinic, there is only one dentist who has shortest last name “LU” yet he is very knowledgeable and good at all aspects of dentistry. The assistants are very polite and well-trained. They are fun to talk to. Dr. LU is very gentle and always make sure I am comfortable. There is an overhead TV at each treatment room with many channels to watch. The appointments always seem to go fast yet never felt been rushed. Highly recommend this place!
Dr. Lu is an amazing dentist – I am lucky to have him! The staff at BigSmiles are always caring, kind and helpful, especially Charlene at the front desk who makes sure I get in right away whenever I am in pain. I have been going to BigSmiles Dental for 10+ years and couldn’t recommend better people.
Another great appointment with the amazing staff at Big Smiles. Friendly, knowledgable and all-around awesome people. I think I’ll go back again next week.
Dr. Lu was highly recommended to me through a family friend, and after seeing him for the last 5 years or so, I have not looked back. Even though the clinic is not grand, it is very clean and professional-looking. I’ve found Dr. Lu and his staff to be very friendly and capable. They always show the upmost concern for their patients’ well being. Dr. Lu is caring, knowledgeable and approachable. No regrets in choosing him to be my dentist. I also would not hesitate one second to recommend Dr. Larry Lu to everyone in need of a good dentist.
Dr. Larry Lu is an amazing dentist who is always very knowledgeable and thoroughly explains all procedures prior to starting any procedure. Not only is he extremely personable and gentle, he is also professional and honest at the same time. I’ve never heard him suggesting unnecessary dental work to benefit his pocketbook. Dr. Lu may have slight accent speaking English but I never have trouble understand him. He genuinely cares about his patients and has taken care of my family for a number of years. The clinic is not big but very clean and professional looking. The office staff is always friendly and helpful, especially efficiently handle all our dental insurance claims without any issues. If you are looking for a fantastic dentist, call this office!
I found Dr. Larry Lu by chance (thankfully). My front tooth cracked and I needed it fixed that morning. Not only was Dr. Lu able to fix my front tooth, he was able to make me feel comfortable enough to discuss fixing all of the neglected dental work I really needed. I had gone years with a terrible smile and feeling uncomfortable smiling around new people.
Dr. Larry Lu has always been supportive, even when I thought I couldn’t handle the embarrassment, and I do feel he genuinely cares about making his patients smile look their best.
He has staffed his office with the very best. They all are great and Nancy, who runs the front office, has held my hand through every insurance question and given me advice about what I could afford to do next. I’ve never had problems reaching anyone at the office or setting appointments to fit into my schedule.
I am not an easy patient, I’m sure Dr. Lu would agree, but he has earned my trust and my business. I still have some more dental work to get done and I really couldn’t imagine going anywhere else. I would definitely recommend him without a second thought.
I have been going to Dr. Lu’s BigSmiles dental office in Surrey for quite some time. I am extremely happy with the care and service I receive each time I visit. Dr. Lu is really professional and pleasant. He always explains to me what he is doing or working on (no matter how small the procedure is). I feel very comfortable with him. The staff there are always friendly and supportive. The clinic environment is quite causal but that is what makes me calm in this dental office, to know that these are real people and you can have a conversation with them. I also really appreciate the extended hours that the office provides. For routine procedures, I can get an appointment after work or on the weekend so I don’t have to miss work. I have referred many friends to this dental office and they are all happy with the service they receive. In noticing that Dr. Larry Lu has received so many excellent reviews — that should tell you how much Dr. Lu and his team strive to provide valued care and top quality service to their clients!
Wow, my experience with Dr. Larry Lu and BigSmiles Dental Care has been great! Short wait time and very efficient front desk staff. There is never an issue with my insurance as they always check the procedures beforehand and they bill insurance directly. Dr. Lu is very professional and knowledgeable in all types of dentistry. He is also easy to talk to and always takes time to explain a few little issues I have and always offers affordable treatment options. Overall, Dr. Lu and his team work with you on every aspect. Highly recommend!
Dr. Lu is personable, considerate and incredibly knowledgable. You can absolutely tell that he genuinely cares about his patients. He is very patient and takes the time to explain all procedures and options. I’ve never felt pressured to have any non-critical work done as I have with some other dentists. I’ve been seeing him for 3 years and have never had a single issue with the work he has done on my teeth. Nancy at the front desk is also very friendly and helpful, especially when dealing with insurance companies. I highly recommend Dr. Larry Lu and his entire dental team.
Fantastic office!! Dr. Larry Lu comes highly recommended. The staff is professional, fast moving, and super friendly! Every aspect of my visits from setting the appointments to receiving the treatment are always been administered with great service and personal attention. I am always seen on time and felt well cared for and listened to. It’s nice to see a thriving practice well staffed with good people. And Dr. Larry Lu is a bright and caring clinician, with a commitment to seeing the patient as a whole person. He definitely knows how to make you feel at ease. I have had a good deal of work done at Dr. Lu’s office and the results of all the procedures have been exactly what were promised to me. Before each work started, Dr. Lu explains to me why these procedures are important. His hygienist is also very detailed and takes the time to clean my teeth thoroughly. She often shows me preventive maintenance tips that I could perform in order to keep my teeth in the best shape possible. So, if you want a great dentist office in Surrey – go visit BigSmiles Dental!!
Dr.Lu and his team all of them are amazing!!!! (Always smiling, super friendly and kind)
He’s very gentle and takes good care of his patients! Today my hubby went for the first time after 5yrs of not visiting a dentist (he got really bad experiences in the past and as a kid) but so glad he came out happy and saying “it wasn’t bad at all, I’m ready to go back “ 🤩👏🏼 That’s amazing! 💕 Thank you guys!
Dr Lu always does a great job taking care of my family and I. He and his team also pay close attention to what coverage you have and whenever possible will try to avoid going over it. So glad we found Dr Lu
Excellent dental clinic with friendly staff and a super caring dentist. It is a small one-dentist clinic so you only get to see Dr. Larry Lu all the times regardless of dental treatments. They always check your insurance coverage before your dental appointments so you know ahead of time how much is not covered by the plan, which it great service and no surprise bill in the mail. Dr. Lu is also a gentle and skillful dentist. Highly recommend!!
Can’t say enough great things about this dental office. My daughter and I were looking for a new dentist as we moved to the neighbourhood from Vancouver 7 years ago. Our last dentist was good, but we were always treated like “just a patient”
We were recommended Dr Lu, and boy were we happy that we listened!!
As soon as you walk in the door, you’re greeted with a huge smile and almost a singing hello. He and his assistant explain the procedures and what is to be expected to make you even more comfortable.
We would highly highly recommend Dr Lu and his team to anyone.
BigSmiles Dental Care and Dr. Larry Lu truly provide a stellar service all around. My experience with them has always been very good! Dr. Lu and his assistants are very gentle and have impeccable chair-side manner. Everyone in the office is professional, courteous and friendly. They always call to remind before each dental appointments and another courteous calls after each long dental procedure. After Dr. Lu fixed all my teeth painlessly, I can now truly smile without hiding my teeth. If you are looking for a dentist or at all are unhappy with your current dentist, please visit them ASAP.
I feel confident in recommending Dr. Larry Lu to all my friends and family. He has met and exceeded any expectations I have! I’ve gotten some extensive dental work done (mostly crowns) from him for the last few years. Dr. Larry Lu has an excellent chair-side manner (he took time to get to know me before getting to know my teeth). He is very detail-oriented and his work is exemplary (I haven’t felt any pain during and after the dental work)! Also, all Dr. Lu’s staff members are very nice and as competent in their professional roles as he is.
So, if you are looking for a dentist or are not completely satisfied with you current dentist, you need to try Dr. Lu! You will not be sorry!
Dr. Lu and his team are amazing! We are a family of five and have been going to Big Smile dental for the last 7 years. They are professional and always take care to listen to their patients! I would absolutely recommend them to anyone looking for a great dentist!
Dr. Lu and his staff are awesome. His front desk staff are extraordinarily friendly & helpful with insurance filing. Dr. Lu does everything himself including the teeth cleaning and he is just so thorough, reassuring & a pleasure to be with. The man is also a magician with a needle. He has been the only dentist to numb my mouth without me feeling the needle. Now that is amazing!
From the time you walk in the door to the time you walk out, you will not be disappointed. I started seeing Dr. Larry Lu after a family friend recommended this dentist office on Fraser Highway. Ever since, I do not hesitate in recommending when asked by others if I know of a “good” dentist in Surrey. I always reply back saying I actually know of a “great” dentist! The entire office is professional and friendly. I have never shown up for an appointment and had to wait (unless arrived early)… they are prompt! Everyone is friendly at this place. Dr. Lu is very knowledgeable about everything, from hockey to dentistry. My teeth are in good condition, so I am usually just in for my 6 month check-up, although I did chip a front tooth a while back. Dr. Lu did such a great job repairing it that I don’t even notice where it was chipped. Another good thing about BigSmiles Dental is the cutting edge technology inside this dental office. I’m always confident that I’m getting the latest and greatest. I would highly recommend Dr. Lu and his BigSmiles Dental to anyone looking for a dentist team that cares!
I’m so impressed with Dr. Lu! I was told by my previous dentist that I had 4 cavities to be filled. Dr. Lu did a quick digital X-Ray to see that I had absolutely no cavities. A ‘cavity’ that the other dentist said I had was a simple stain that Dr. Lu got rid of quickly. This office has modern technology that makes cleaning painless and quick, I didn’t know that a dentist trip could be so easy. The staff is very pleasant and I left the office feeling cheerful and actually looking forward to my next visit!
Everything about this offfice is TOP NOTCH!! All of the staff treat you like a real person, and it is clear they really are interested in you and your dental health obviously as well.
Dr. Lu actually talks/engages with you, and is a great guy, makes you feel so totally at ease. He explains things, and doesn’t talk “over your head” either. Dr. Lu taught me about how strong the jaw is, but we equally had a great talk about rugby too.
Nancy, Jen, and all the staff are simply superb people and professionals too.
This dental office is clearly the best, I have nothing bad or negative to say. Thanks!!!
I have a life time long fear of dentists, stemming from traumatic childhood experience. As a result, I have avoided dentists all my life. However, Dr. Larry Lu and his staff are exceptional and I finally feel comfortable on his dental chair. For one thing, Dr. Lu is the first dentist that ever asked me what happened to make me fear of dentists and actually listened to my concerns. His plan of action to help restore my smile is very easy understood. I feel he is quite sincere and knowledgeable. The staff at the dental clinic is also very friendly and personable which makes any initial nervous feelings disappear. I am now eager to pursue fixing all my life-long dental problems. I highly recommend Dr. Larry Lu and his team at BigSmiles Dental Care!
I love Dr. Larry Lu, as well as Nancy at reception. I’ve been seeing Dr. Lu ever since a colleague recommended him about 4 1/2 years ago. Dr. Lu does not push unnecessary procedures, and he is very professional, gentle and caring, and thoroughly explains everything. Even though I now live in Vancouver, I still drive across the bridge just for my dental appointments, Dr. Lu is that good!
My daughter is currently having braces treatment at BigSmiles Dental Care and I am very impressed with this dental practice so far. They got us in for our initial consultation on a day that worked for us, and were able to start her braces right away. Dr. Larry Lu sat down with us and explained my daughter’s dental issues in simple English that we both could understand. He was quite detailed and some of what he told us we were unaware of up to that point. My daughter felt he was friendly and wanted to go ahead with the treatment with him. Luckily, his price was fair. We were quoted about 2 thousand dollars less than what other local orthodontists quoted us. Nancy (the always smiling front-desk girl) was extremely thorough in going over the treatment schedule and finances. We were fortunate that we have insurance plan to cover about 50% of the cost. Nancy was also good in taking care of the insurance submission for us. I am very confident that Dr. Lu and his staff will make braces as pleasant as possible for my daughter.
I have this fear of injections but I must admit that Dr Lu was very kind and super patient and he did a fantastic job when I needed a crown done recently. Dr Lu and his team provide consistently caring and friendly service and I would recommend them without hesitation.
This dental clinic has very friendly staff and a caring dentist.
Dr. Lu is a gentle and skillful dentist. You can tell right away that Dr. Lu cares very much about his patients. I would highly recommend this dentist.
I usually don’t write reviews, but this place is the greatest! Dr. Lu is very professional and makes his patients feel at ease. Great and friendly staff as well. I can honestly say that I have never been to a better dentist in all my years! Would highly recommend!
I’ve been going to this dentist for about 6 years now, and I have nothing but good things to say. They are always professional and will make you feel relaxed and comfortable. I had a lot of anxiety about going to dentists before I came here but now I dont have any. I would recommend this dentist to anyone 🙂
Dr. Lu is an exceptional, up-to-date practitioner and a caring individual. That means a lot to me. Furthermore, he and all his wonderful staff always make you feel as if you are visiting a friend. FIVE STARS!
I’ve been going to Big Smiles for 2 years now and will continue to go for the rest of my life. Larry’s staff is warm hearted and welcoming every time I visit and Larry Lu is a master at what he does. They’ve always succeed my expectations. I’d recommend giving this place a try to anyone who hasn’t yet!
Amazing dentist and very friendly. All the staff are so wonderful. Very grateful knowing them.
I’ve gone through enough dentists in my life in several countries and I can say with certainty none of them even come close to Dr. Larry Lu. You don’t want to take a chance with something as important as your teeth, which is why I would strongly recommend him and BigSmiles Dental Care.
Going to Dr.Lu for 9 years when he opened shop. How can a dentist inject the needle without any pain? And finish the filling and make patient leave without a numb mouth?
Amazing dentist and very friendly. All the staff are so wonderful. We have never felt so comfortable anywhere!
The staff is great. Dedicated, caring and professional. The doctor is detail oriented and excellent at his job, I don’t care how far away I am, these are the only people I’ll let near my teeth. I highly recommend them.
Super friendly staff and a dentist that really cares! You can tell that the wellbeing of his patient’s is Dr.Lu’s top priority!
Could not ask for a better dentist and staff. Patient service is second to none! Thank you for taking such great care of me during all my dental visits. I’d give you 10 stars if I could! Awesome! Awesome!! Awesome!!!
Awesome dentist with friendliest personality! Always excellent dentistry! Nice staff and well trained! Lots of free parking in front of the office.
I am authentic. I can honestly say that Dr. Lu is real deal. One word to describe Dr. Lu’s dentistry: Quality.
Dr Lu is great. Highly recommend!!
Great dentist and staff. Highly recommended
Best dentist I have ever been to. I have been going to them for a little over a year and they are all great.
I wanted to express my sincere gratitude for the exceptional dental care I have received from you and your dedicated team.
Your professionalism, expertise, and genuine concern for your patients have truly made my experiences at the dental clinic positive and stress-free. From routine check-ups to more complex procedures, I have always felt confident in your capable hands
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